QnA

What payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, and American Express. We also support GrabPay, PayNow, and PayPal.

What couriers do you use?
We work with multiple trusted 3PL courier partners.

• Singapore orders: Qxpress, Ninja Van, or Pick Locker (for nearby locker collection)
• Overseas orders: FedEx, UPS, DHL (shipping quotes are provided at checkout)

How long will delivery take?

• Singapore: 2–3 working days
• Overseas: Delivery times depend on the selected courier service

Where do you ship from?
Orders are fulfilled from our centralized warehouses in Singapore and Malaysia.

What happens after I place an order?
Your order is sent to our warehouse for picking and will usually be ready for dispatch within 1–2 working days. Once dispatched, the courier will deliver directly to your address.

What payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, and American Express. We also support GrabPay, PayNow, and PayPal.

Do you accept Bitcoin, UPI, WeChat Pay, Alipay, or other payment methods?
At the moment, we do not accept these payment methods. Our team is exploring options with centralized payment providers for future support.

Is it safe to transact on WholesaleStuffs?
Yes. Payments are securely processed through trusted payment gateways. For added privacy, you may choose PayPal during checkout.

Can I get a receipt for my purchase?
Yes, receipts are provided for all orders. You will receive one automatically after checkout, or you may request it by emailing help@godata.digital.

Important payment safety notice
Please make all payments only through our official website. Our agents will never ask you to transfer money outside of the platform or through third-party links, emails, SMS, or WhatsApp messages.

• WholesaleStuffs is a B2B marketplace based in Singapore, connecting local sellers to global buyers.
• Products may be fulfilled directly by our vendors to maintain operational efficiency and competitive pricing.
• Cash on Delivery (COD) is not supported.
• Gift wrapping services are currently unavailable.
• Prices, availability, and shipping options may vary depending on vendor and destination.
• WholesaleStuffs is a registered Singapore entity (UEN: 53406294J).

What if my order hasn’t arrived after 2 weeks?
If your order has not arrived after 2 weeks, please contact us via WhatsApp. If the parcel is confirmed lost, a full refund will be issued.

What if I receive a defective item?
Simply send us a photo of the defective item via WhatsApp. We will process a refund—no questions asked.

Can I get a refund if I’m not satisfied with my purchase?
Yes. Please send a photo of the item via WhatsApp. Each case is reviewed individually to determine eligibility for a refund.

What if my order is lost by the courier (3PL)?

• Local shipping: A replacement shipment will be arranged. If the second shipment also fails, a full refund will be issued.

Please contact our customer service team via WhatsApp to discuss your preferred resolution.

Is there a time limit for returns or refunds?
Yes. We offer a 7-day return and refund policy for all orders. We recommend contacting us as soon as possible after receiving your item.

Who is WholesaleStuffs?
WholesaleStuffs is a Singapore-based B2B marketplace that helps local sellers reach global buyers. We offer a one-stop, hassle-free shopping experience, allowing customers worldwide to discover unique Singapore products and have them delivered to their doorstep.

What makes WholesaleStuffs different from other wholesale platforms?
Our platform is built by sellers, for sellers. We understand both seller and buyer needs and go beyond simple product listings by enabling retailers, KOL livestreamers, and small businesses to easily source and resell unique products.

Can I buy individual items instead of bulk?
Yes. You can purchase single items at retail prices or buy in bulk to enjoy wholesale discounts and cost savings on global shipping.

Do I need a business entity to sell on WholesaleStuffs?
No business license is required to start selling. However, a business license is required for whitelisting, which provides access to advanced features such as customized pages and bulk selling options.

How do I start selling on WholesaleStuffs?
Simply register as a seller and connect your store to begin listing and selling products on our platform.

Can you help me create or manage my store?
Yes. We partner with Godata.digital, our preferred eCommerce enabler, to support businesses with store setup, management, and growth.

Why can’t I check out certain items on the website?
Some products are listed as direct links to our vendors, allowing customers to purchase directly. This helps us keep costs low while expanding our product selection.

I didn’t receive my 20% subscription voucher. What should I do?
Please contact us at help@wholesalestuffs.com or reach out via WhatsApp for faster assistance.

Is it safe to shop on WholesaleStuffs?
Yes. We have over a decade of experience in e-commerce and have consolidated our brands under WholesaleStuffs to provide a secure and reliable shopping platform.

Do you offer Cash on Delivery (COD)?
No, Cash on Delivery is not available.

Do you offer gift wrapping services?
Not at the moment, but we are working towards offering this service in the future.

How can I contact customer service?
You can reach our customer service team via WhatsApp or email us at help@wholesalestuffs.com. We’re always happy to help.